Subscription Refund Policy

1. Monthly Subscription Plan (R35/month)

Our standard premium monthly tier operates on a month-to-month basis:

• Billing Cycle: Subscriptions are billed automatically every 30 days.
• Cancellation: You can cancel your subscription at any time directly through your dashboard settings.
• Access: Once you cancel, your premium access is immediately discontinued and no further billing will occur.
• Refunds: Consistent with month-to-month contracts, no pro-rata refunds are provided for the remaining days of a billed month unless cancellation occurs within the statutory 5-business-day cooling-off period (detailed below).

2. 3-Month Saver Deal (R99 Upfront)

Our 3-Month Saver Package is billed as a single upfront payment of R99.00 (averaging R33.00/month) instead of standard monthly payments. Under South African consumer law (Section 14 of the CPA), users can cancel package contracts early, subject to a reasonable cancellation charge:

• Cooling-off Period: Full refund if cancelled within 7 days of sign-up, provided you have not utilized key premium features (such as parsed CV matching reports, CV downloads, or course modules).
• Early Cancellation Refund Rules: If you cancel your 3-month package after 7 days, we recalculate your consumption on a pro-rata basis using standard individual monthly pricing (R49.00/month) rather than the discounted rate. This ensures you only pay for the time used, while preventing abuse of multi-month discounts.
• Refund Calculation Example:
  • Cancellation in Month 1 (Day 8–30): Billed at standard rate of R49.00. Refund: R50.00 (R99.00 paid minus R49.00).
  • Cancellation in Month 2 (Day 31–60): Billed at standard rate for 2 months (R98.00). Refund: R1.00 (R99.00 paid minus R98.00).
  • Cancellation in Month 3 (Day 61+): Billed at full package rate. No refund is available as the package has been fully consumed.

3. Statutory 5-Day Cooling-off Period

If your subscription was initiated as a result of direct marketing, you are entitled to cancel your agreement within 5 business days after the subscription starts. A full refund will be processed within 15 business days of receiving your cancellation request, provided no premium platform resources have been accessed.

4. Requesting a Refund

To request a refund under the terms outlined above, please send an email to our billing desk at:

Email: info@remotejobssouthafrica.co.za

Please include your registration email, user ID, details of the plan purchased, and your reason for requesting the refund. All eligible refunds are processed back to the original bank account or card used via PayFast.