Refund Policy

1. The plans

• Monthly: R99, charged every month (R45 on the new member offer, R35 at the founding price).
• 3-month: R249, charged every three months (R120 on the new member offer, R99 at the founding price).

The first 100 members, and anyone who joins in the 24 hours after the 100th member pays, pay the founding price. Members who join after that, while the new member offer runs, pay the offer price. Either way, you keep the price you joined on for as long as your subscription continues. If you cancel and subscribe again later, the price at that time applies.

Both plans are paid through PayFast and renew automatically until you cancel. We email you before each renewal.

2. Cancelling

You can cancel at any time from “Manage” in the app, or by emailing us. There is no cancellation fee. Billing stops straight away, we send you a confirmation email, and you keep premium access until the end of the period you have already paid for.

3. 7-day cooling-off for new subscriptions

If you cancel within 7 days of your first payment and have not used any premium features (courses, the community or the AI CV matcher), we refund that payment in full. We keep a record of which premium features you use, and on which days, so we can check this.

4. Monthly plan

After the first 7 days, we do not refund part of a month. When you cancel, you keep access until the end of the month you have paid for, and you are not charged again.

5. 3-month plan: cancelling early

If you cancel a 3-month plan after the first 7 days, we refund the months you have not started. Each month you have started counts at the monthly plan’s price at the same tier: R99 at the standard price, R45 on the new member offer, or R35 at the founding price.

• Cancel in the first month (day 8 to 30): R150 back (R249 less R99), R75 back on the member offer (R120 less R45), or R64 back at the founding price (R99 less R35).
• Cancel in the second month (day 31 to 60): R51 back (R249 less R198), R30 back on the member offer (R120 less R90), or R29 back at the founding price (R99 less R70).
• Cancel in the third month: no refund, as the plan has been used.

For a plan that has renewed, the months are counted from the renewal date. You keep premium access until the end of the month you are in.

6. If you signed up because of direct marketing

If you took out a subscription as a result of direct marketing from us, such as a promotional email or phone call, you may cancel within 5 business days of signing up, for any reason, and we will refund you in full.

7. Failed payments

If a renewal payment fails, you keep access for five days while PayFast retries. If it still fails, premium access pauses. You are not charged anything extra, and you can subscribe again at any time.

8. How to ask for a refund

Email info@remotejobssouthafrica.co.za with the email address on your account, the plan, and the date you paid. We pay approved refunds within 15 business days, back to the card or account you paid with, through PayFast.