Privacy Policy

1. Information we collect

• Your account: name, email address, username, whether you are a job seeker or an employer, your company name if you are an employer, and a profile picture if you add one. Passwords are handled by our sign-in provider; we never see or store them.
• Your profile: headline, job title, field of work, employment status, location, bio and any links you add.
• Your CV: files you upload, the text we extract from them, and the structured profile we build from it (skills, work history, education). If you use the CV builder, the details you enter, including your work history and dates, and any portfolio of work.
• Job applications: the jobs you apply for on this site, any cover note, and the status of each application. Employers may run an AI match score on your application.
• AI screening interviews: if an employer invites you and you take part, a transcript of the interview and an AI-generated scorecard.
• Messages and community: direct messages, community chat messages and discussion comments.
• Employers’ listings: the jobs you post, including salary ranges, and the decisions you record on applications.
• Payments: your subscription plan and dates, and the PayFast payment reference, amount and email address for each payment. We never receive or store your card or bank details.
• Consent records: when and how you agreed to marketing emails or to join the talent pool, and when you changed your mind.
• Technical information: your IP address (used briefly to prevent abuse), when you were last active, and analytics about how the site is used (see section 7).
• Paying before you have an account: if you pay on a page that lets you pay first, the email address you type, the plan and the price, so we can make your account when PayFast confirms the payment and send you a link to get in. If you never pay, we delete them after 30 days.
• Advertising measurement: when you open the payment window, your browser details, IP address and Meta and TikTok cookie IDs, kept until your first payment has been reported and then deleted (see sections 5 and 7).
• Premium use: on which days you used the courses, the community and the AI CV matcher. We keep this to apply our Refund Policy, whose cooling-off period depends on whether premium features were used.

2. How we use it

• To run your account, the job board and the tools you choose to use.
• To read your CV and power our AI tools: the CV builder, the AI CV matcher, application match scores and matching candidates to jobs.
• To show your profile and CV to employers, but only when you apply to their job or have joined the talent pool (see section 3).
• To run AI screening interviews you have been invited to and chosen to take.
• To send account emails, such as sign-up confirmation, receipts, renewal reminders and updates on your applications. These are part of the service and do not need marketing consent.
• To send marketing emails, such as new-job digests, only if you have opted in (see section 8).
• To take payments for premium subscriptions.
• To keep the site safe: limiting abuse, moderating community content and investigating reported jobs.

3. What employers can see

• When you apply to a job on this site, that employer sees your profile, your CV and your cover note. If they move your application forward, they also receive your email address.
• If you join the talent pool (an opt-in on your profile), employers using the site can find your profile and CV for roles that fit, invite you to an AI screening interview, and contact you. When an employer contacts you, they receive your email address.
• If you complete an AI screening interview, the employer who invited you sees the transcript and the scorecard.

Most employers on the site are based outside South Africa, mainly in the United Kingdom and the United States. You can leave the talent pool at any time from your profile. Employers who have already received your details keep what they received, and are required by our terms to use it only to recruit for their role.

4. AI tools

We use Google Gemini to read CVs, write CVs in the CV builder, run the AI CV matcher, score applications, match candidates to jobs and score screening interviews. We use OpenAI for the voice part of AI screening interviews, and to search for job listings (no personal information is used for job searches).

AI can be wrong. Match scores and interview scorecards are there to help an employer review candidates; the employer makes the decision, not the AI. Check anything the AI writes for you before you use it.

5. Service providers we use

These companies process personal information on our behalf, only to provide their service to us:

• Supabase: our database, sign-in and private storage for CV files.
• Vercel: hosts the website, and provides Vercel Analytics.
• Google: Gemini (AI tools) and Google Analytics.
• OpenAI: the voice part of AI screening interviews.
• Resend: sends our emails, and holds the list of people who have opted in to marketing emails.
• PayFast: takes subscription payments.
• Bunny.net: hosts course videos.
• GIPHY: GIF search in the community chat.
• Meta: the Meta Pixel and Conversions API, which tell us which Facebook and Instagram ads lead to subscriptions. When you start a subscription we send Meta a scrambled (hashed) copy of your email address and account ID, the plan and amount, and the browser details above, so Meta can match the payment to an ad you saw. Meta does not receive your CV, profile or messages.
• TikTok: the TikTok Pixel and Events API, which tell us which TikTok ads lead to subscriptions. When you start a subscription we send TikTok the same scrambled (hashed) email address and account ID, the plan and amount, and the browser details above, so TikTok can match the payment to an ad you saw. TikTok does not receive your CV, profile or messages.

Several of these providers store or process information outside South Africa, including in the United States and the European Union. See section 6 of our POPIA notice for how we handle transfers abroad.

6. Security

The site uses encrypted connections. CV files are kept in private storage, and our database can only be reached by our own servers. Access to member information is limited to what each feature needs, and to our administrators. If a breach puts your information at risk, we will tell you and the Information Regulator as POPIA requires.

7. Cookies and similar technologies

• Essential: sign-in cookies and our session cookie keep you logged in. The site does not work without them.
• Stored on your device: small preferences, such as whether you have closed the newsletter prompt and which community channel you last opened.
• Analytics:Google Analytics (which sets cookies) and Vercel Analytics (which does not) tell us how the site is used so we can improve it. You can block analytics cookies in your browser, or use Google’s opt-out add-on, without affecting how the site works.
• Advertising: the Meta Pixel and the TikTok Pixel set cookies (such as _fbp and _ttp, plus _fbc or our own rj_ttclid when you arrive from a Facebook, Instagram or TikTok ad) so we can see which ads lead to sign-ups and subscriptions. You can block them in your browser, or limit ad tracking in your Facebook, Instagram or TikTok settings, without affecting how the site works.

8. Marketing emails

We only send marketing emails if you have agreed to receive them, by ticking the box when you sign up, turning it on in your profile, or signing up to the newsletter. Every marketing email has an unsubscribe link, and you can also turn them off in your profile. Marking one of our emails as spam also unsubscribes you. Account emails, such as receipts and application updates, carry on either way.

9. How long we keep information

• Your account, profile, CV and messages: for as long as your account is open.
• When you ask us to delete your account, we do so within 30 days.
• Payment records: five years, as South African tax law requires, even if your account is deleted.
• Consent records: kept after deletion, so we can show what you agreed to and when you withdrew.
• IP addresses used to prevent abuse: about two days.
• Records of which premium features you used, and when: about 13 months.

10. Your choices

• Update your profile and CV at any time.
• Leave the talent pool, or turn marketing emails off, in your profile.
• Cancel a subscription from “Manage” in the app.
• To see the information we hold about you, correct it, or delete your account, email info@remotejobssouthafrica.co.za. We reply within 30 days.

11. Age

Remote Jobs SA is for people aged 18 or over. We do not knowingly collect information from anyone younger.

12. Changes to this policy

When we change this policy we update the date at the top. If a change affects how we use your information in a significant way, we will email members before it takes effect.